In case you haven't heard I work two jobs now, stepping into the realm of retail at Macy's. I've worked there long enough to make some generic, general observations about shoppers in general that seem to apply to department stores in general:
1. People bring in 10 coupons and expect each one to magically be accepted and have their item somehow just be reduced to nothing. Obviously this is not the case and as you explain this to people they act like this is a novel concept and must be limited to just your store.
2. The common thought is that people will try on everything and whatever I don't like I will just pile on the floor in the fitting room. I often have to conquer mounds of clothing when checking the fitting rooms because people are too lazy to bring their clothes back to where they found them. Women are more frequently guilty of this heinous offense, as they often bring quite an array of clothes into the fitting rooms with them.
3. Some people think they can get away with stealing. Let me set the record straight for you: You will never get away with stealing in a department store! I have seen the security room and they can zoom in on the face of your watch. If you are considering some type of operation to relieve a department store of its merchandise, you will most likely end up in handcuffs at the end of the it.
4. Unlike the urban legend, you actually need to have your receipt to return things. I know it sounds almost heinous to ask someone to provide a proof of purchase when returning something, but I will unfortunately have to enforce that policy. There are always several people who seem to think receipts are like pay phones and are just for "show" these days.
5. Unfortunately you do not get a "discount" if the merchandise is damaged. The process involves little to do with you and the garment going back into the supply room. I can't make special arrangements with you just because you think I should be giving you a "deal". If it's damaged, don't buy it!
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